Please notify us as soon as you can if you need to cancel your lesson.

Unlike some swim schools, the Billabong Swim School has a make-up policy. We need everyone’s cooperation for this policy to work, so please read the following carefully.

Whenever feasible please let us know as early as possible when you need to cancel a lesson. Even if your child wakes up sick that morning, this will enable someone else to book a make-up lesson in your absence. A message may be left on our answering machine as we check our messages often.

All make-ups must be used within 3 months and as we have limited places, all make-ups that are not cancelled or attended will be counted. You may cancel a make-up prior to the booked time. We often have a waiting list for make-ups so it is important that we enforce this policy in order for it to work. You must be currently enrolled in the program to take advantage of the make-up policy.

A booking fee holds your child's spot in their current class, time and day. This fee can only be applied if you are to be absent for two or more consecutive weeks. Please inform reception prior to the planned absence. A booking fee cannot be applied if you are to be absent for your weekly class.